TPE Pocket Door Liner Insert Organizers Suitable for Model Y

Processing Time

• Before the shipping, please allow us 1-2 working days for processing your order. (Public Holidays/Weekends excluded)

• Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.

Shipping Details

• You will receive the first email notification of the shipping details once the parcel has been shipped.

• The tracking number will be sent out to your email 1-2 working days after you received the first notification email.

Methods & Delivery Time

• Free Shipping

• Note: Due to the Covid-19 pandemic, there may be 5-10 days delays on delivery. 

Tracking

• We recommend that you register an account on our website to keep track of your order.
• Parcel Tracking Site: https://www.17track.net/en. (It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)

• If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
• We are not responsible for the incorrect address entered by you as the customer.
• A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 15% of the total charge per item.

If you have any questions, please CONTACT US.

Company Information:

• Company Name: Shenzhen Chelian Shenghuo Electronic Technology Co., Ltd.
• Address: 505, Block F, Donghai Wang Industrial Zone, No. 369, Bulong Road, Ma Antang Community, Bantian Street, Longgang District, Shenzhen
• Email: support@tcarlife.com

RETURNS:

Changed your mind?
We really hope you like your purchase from T Car Life. However, in the event you do wish to make a return, simply follow the below instructions.

Steps to Return your Item:
Repackage your item, if you no longer have the packaging, please make sure that it is wrapped and packaged as securely as possible.

Email us the reason for your return and your order number, and attach pictures of you received product.

After being eligible for a refund, we will send you the return address via email.

Use a courier of your choice to return your order to us

Please be sure to obtain a proof of postage once your item has been returned and if you could forward that onto us, we can then process your refund.

We kindly ask that you return your item to us in good condition with no signs of visible damage. Please be aware, we do not cover the cost of the returns and you will be charged a 15% restocking fee the return because you changed your mind.

Product not working as expected?
Our Customer Care team are incredibly knowledgeable and able to resolve most product related issues quickly and efficiently. For the quickest support, please contact our product experts using the submission form on our Contact page.

If we are unable to fix your issue for you, we will replace the product at no charge for either a brand new or refurbished unit of the same condition as per our 12-month manufacturer’s warranty. 

Returns Eligibility
In order for a return to be eligible for a refund please ensure you provide proof of shipping for your return within 30 days of the original purchase of your item.

We kindly ask that you return your item to us in good condition with no signs of visible damage.

Please be aware, we do not cover the cost of the returns.

Returns must be sent to us in an unopened and unused condition. We reserve the right to refuse any return if there are any signs of wear or if parts are missing.

REFUNDS:

When will I receive my Refund?

Following a successful inspection of your return we will process a refund to the account which was used to place the original order.

Please allow 5 working days for the refund to appear in your account.

I haven’t received my refund

If you haven’t received a refund yet, please check your statement again, these incoming payments can be overlooked.

If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@tcarlife.com.

Cancellations:

If you want to cancel your order for some reason, you have to contact us within 24 hours, please provide your order number and state the reason, so the warehouse can hold the fulfillment process and be able to refund you before the parcel is shipped. Otherwise, we will not be able to accept cancellation of your order.

Company Information:

• Company Name: Shenzhen Chelian Shenghuo Electronic Technology Co., Ltd.
• Address: 505, Block F, Donghai Wang Industrial Zone, No. 369, Bulong Road, Ma Antang Community, Bantian Street, Longgang District, Shenzhen
• Email: support@tcarlife.com
• Phone: +1 ‪(571) 666-5599‬