Returns & Refunds

We do our best to provide you with easy return and we handle returns on a case-by-case basis with the ultimate goal of making our customers happy and satisfied. Please review your item(s) upon delivery. If you receive a damaged, defective or incorrect item, please contact our customer service team by email within three (3) days of receipt. (Please note that this policy only applies to items purchased from our store: https://www.tcarlife.com, we cannot provide after-sale service if you purchased from amazon or other stores.)

RETURNS:

Changed your mind?
We really hope you like your purchase from T Car Life. However, in the event you do wish to make a return, simply follow the below instructions.

Steps to Return your Item:
Repackage your item, if you no longer have the packaging, please make sure that it is wrapped and packaged as securely as possible.

Email us the reason for your return and your order number, and attach pictures of you received product.

After being eligible for a refund, we will send you the return address via email.

Use a courier of your choice to return your order to us

Please be sure to obtain a proof of postage once your item has been returned and if you could forward that onto us, we can then process your refund.

We kindly ask that you return your item to us in good condition with no signs of visible damage. Please be aware, we do not cover the cost of the returns and you will be charged a 15% restocking fee the return because you changed your mind.


Product not working as expected?
Our Customer Care team are incredibly knowledgeable and able to resolve most product related issues quickly and efficiently. For the quickest support, please contact our product experts using the submission form on our Contact page.

If we are unable to fix your issue for you, we will replace the product at no charge for either a brand new or refurbished unit of the same condition as per our 12-month manufacturer’s warranty. 

Returns Eligibility
In order for a return to be eligible for a refund please ensure you provide proof of shipping for your return within 30 days of the original purchase of your item.

We kindly ask that you return your item to us in good condition with no signs of visible damage.

Please be aware, we do not cover the cost of the returns.

Returns must be sent to us in an unopened and unused condition. We reserve the right to refuse any return if there are any signs of wear or if parts are missing.

 

REFUNDS:

When will I receive my Refund?

Following a successful inspection of your return we will process a refund to the account which was used to place the original order.

Please allow 5 working days for the refund to appear in your account.

I haven’t received my refund

If you haven’t received a refund yet, please check your statement again, these incoming payments can be overlooked.

If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@tcarlife.com.

 

Cancellations:

If you want to cancel your order for some reason, you have to contact us within 24 hours, please provide your order number and state the reason, so the warehouse can hold the fulfillment process and be able to refund you before the parcel is shipped. Otherwise, we will not be able to accept cancellation of your order.

    Company Information:

    • Company Name: Shenzhen Chelian Shenghuo Electronic Technology Co., Ltd.
    • Address: 505, Block F, Donghai Wang Industrial Zone, No. 369, Bulong Road, Ma Antang Community, Bantian Street, Longgang District, Shenzhen
    • Email: support@tcarlife.com
    • Phone: +1 ‪(571) 666-5599‬