Personal information we collect
- When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
- Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When You Interact With Us Before Purchase
When you visit our website, stores, contact us with questions or for product information (online, telephone, and email), we may collect a variety of information from or about you, your vehicle, devices, or from third parties. For example, data we collect may include:
Categories of Data Description Purpose and Legal Basis Contact Information Your name, address, region, email, phone number, contact preference To communicate with you, process your request, and provide products or services, based on consent or our contract with you Communications or interactions Your requests for information, calls, emails, or in person communications, tours, newsletter, Tesla events, and test drives To communicate with you, confirm eligibility, and provide products or services based on consent or our contract with you Network activity information Your device model, browser type, operating system, region, IP address, pixel tags, cookies Optimize website and app performance, based on either your consent, our contract with you and/or our legitimate interests in improving user experience and security
- When You Are a Tesla Customer
If you are our product owner, we may also collect other information from about you or your vehicle.
Categories of Data Description Purpose and Legal Basis Order information Your purchase details, order agreement and other pre-delivery documents such as driver’s license or government identification To fulfill your request for products and services based on our contract with you Financial information Your payment method, bank account number, or credit card details To process your payment for the product or service purchased based on our contract with you Customer support activity Customer interactions, date, or resolutions To provide customer service and technical support based on our contract with you and our legitimate interests regarding customer satisfaction Vehicle type Vehicle year, make, model, vehicle identification number, configuration To fulfill your request for products and services based on our contract with you
We also protect all personal information that is collected from you offline, such as through phone calls. If we contact you by telephone regarding an order or payment, we will ask only for the personal information needed to place your order or resolve your issue. When we need to store information related to an order, we enter it into our database through SSL encryption. While our website is designed for a general audience, we will not knowingly collect any data from children or sell products to children under 16, who are not permitted to use or submit the data to the website.
How do we use your personal information?
- We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
- You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not sell my information
The California Consumer Privacy Act (CCPA) gives California consumers the right to say no to the sale of personal information. The term “sale” is broadly defined by the CCPA and includes sharing personal information for monetary or other valuable consideration, but does not cover all sharing of personal information.
We also allow third-party advertising companies to collect information about your activity on our websites, for example through cookies and similar technologies, mobile ad identifiers, pixels, web beacons and social network plugins. These ad entities use information they collect to help us provide more relevant advertisements and other advertising purposes. This activity may be considered a sale under the CCPA.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please CONTACT US.
- Company Name: Shenzhen Chelian Shenghuo Electronic Technology Co., Ltd.
- Address: 505, Block F, Donghai Wang Industrial Zone, No. 369, Bulong Road, Ma Antang Community, Bantian Street, Longgang District, Shenzhen
- Email: firstname.lastname@example.org